Terms and Conditions
Welcome to Sanjona! These Terms and Conditions (“Terms”) govern your use of our website, sanjona.com (“site”), and any services provided by Persist India, the owner of brand Sanjona (“Sanjona”, “we”, “our”, or “us”). By accessing or using our site, you agree to these terms. If you do not agree with any part of these Terms, please do not use our site.
General
By using our site, you agree to comply with and be bound by these Terms. We may update these Terms periodically to reflect changes in our practices or legal requirements. It is your responsibility to review these Terms regularly. Continued use of the site after any changes constitutes acceptance of the updated Terms. While we strive to ensure that our site is available 24/7, we cannot guarantee uninterrupted access and may experience occasional downtime for maintenance or other reasons. We are not liable for any loss or damage resulting from interruptions or delays in service.
Membership Eligibility
Our site is intended for use by individuals who are at least 18 years old and can form legally binding contracts. If you are under 18, you must obtain parental or guardian consent to use our site. We reserve the right to suspend or terminate your access to our site if we discover that you are underage or otherwise ineligible. By using our site, you represent and warrant that you meet these eligibility requirements.
Information and Content
You are solely responsible for any content you submit or share on our site. By submitting content, you grant us a non-exclusive, worldwide, perpetual, royalty-free license to use, reproduce, modify, publish, and distribute your content in connection with our site and services. You must not post or transmit content that is unlawful, defamatory, obscene, or infringes on any intellectual property rights. We reserve the right to remove any content that violates these Terms or that we deem inappropriate in our sole discretion.
License and Site Access
We grant you a limited, non-exclusive, non-transferable license to access and use the site for personal and non-commercial purposes. This license does not include any rights to download or copy account information, engage in unauthorized data mining, or use automated tools to gather information. You may not bypass any security measures or restrictions imposed by us. Any unauthorized use of the site may result in the termination of this license and potential legal action.
Links to Third-Party Sites
Our site may contain links to other websites or resources that are not controlled by Sanjona. We are not responsible for the content, accuracy, or availability of these external sites. The inclusion of any link does not imply endorsement or responsibility for the content or practices of those sites. You should review the terms and conditions and privacy policies of any third-party sites you visit.
Pricing and Payment
Prices and availability are subject to change without notice. Payments are processed through secure payment gateways. Any applicable taxes are included in the prices listed. If there is an error in pricing or product information, we may contact you for further instructions or cancel your order.
Order Cancellation
You may cancel an order within 3 hours of placing it by contacting us via email at care@sanjona.com. Once an order has been dispatched, it cannot be canceled. We will notify you of any changes or cancellations as soon as possible. Please ensure that your cancellation request is submitted promptly to avoid potential issues.
Returns and Exchanges
We offer an exchange policy for items if notified within 24 hours of delivery. To be eligible for an exchange, you must provide a video proof of the issue with the item. Please contact us at care@sanjona.com with your order details and video proof within 24 hours of receiving the item. Exchanges are subject to availability and are only offered for items in their original condition and packaging. Please note that we do not accept returns for any items.
Shipping & Delivery
We offer free shipping across the site. Orders are typically processed within 24 hours of receipt. For orders, delivery typically takes 5-7 working days. Shipping times may vary based on your location and external factors. You will be notified when your order is out for delivery in your local area. We are not liable for any delays caused by circumstances beyond our control.
Intellectual Property
All content on the site, including text, graphics, logos, and designs, is the property of Sanjona or its licensors. You may not use any content from the site for commercial purposes without our explicit written permission. This includes, but is not limited to, reproducing, distributing, or creating derivative works based on our content. Unauthorized use of our intellectual property may result in legal action.
Contact Information
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Email: care@sanjona.com